Privacy Policy

1. Information We Collect

We may collect the following information to provide our services:

• Personal Information: Name, mobile number, email address (if provided), and profile photo (optional).
• Vehicle Information: Vehicle registration number, vehicle type, and other related details.
• Booking Information: Booking history, parking location, entry and exit time, parking duration, payment status, and QR Code details.
• Location Information: GPS or approximate location (with your permission) to help you discover nearby parking.
• Device Information: Device model, operating system, app version, IP address, device identifiers, and diagnostic information.

2. How We Use Your Information

Your information is used to:

• Create and manage your account.
• Verify your identity using OTP.
• Process bookings, payments, and QR verification.
• Calculate parking and overstay charges.
• Send notifications and provide customer support.
• Improve our services, prevent fraud, and comply with legal obligations.

3. Information Sharing

We may share limited information with Parking Owners, authorized Guards, payment gateway providers, vehicle verification providers, SMS/OTP services, cloud infrastructure providers, and government authorities where required by law.

ParkVahan does not sell or rent your personal information.

4. Third-Party Services

ParkVahan uses trusted third-party services for payments, maps, notifications, cloud hosting, authentication, and vehicle verification. These providers operate under their own privacy policies, and ParkVahan is not responsible for their services or privacy practices.

5. Data Security

We use industry-standard security measures, including secure authentication, encrypted communication, role-based access controls, and secure cloud infrastructure to protect your information. However, no online system can guarantee absolute security.

6. Data Retention

Your information is retained only for as long as necessary to provide services, maintain booking and payment records, resolve disputes, prevent fraud, and comply with legal requirements. Information may be securely deleted or anonymized when no longer required.

7. Your Rights

You may update your profile, manage your vehicles, view your booking history, or request account deletion through ParkVahan Support, subject to applicable legal and operational requirements.

8. Analytics

ParkVahan may use anonymized and aggregated usage data for analytics, service improvements, operational optimization, and other lawful business purposes.

9. Device Permissions

The application may request permissions such as Location, Camera, Notifications, and Storage only to provide app features and improve your experience.

10. Changes to this Privacy Policy

ParkVahan may update this Privacy Policy from time to time. Continued use of the application after any update constitutes acceptance of the revised policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact ParkVahan Support through the application or email us at support@parkvahan.com.